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Contact & About Us
Order Terms
International Terms
Términos y Condiciones
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If you wish to place an International order, please view our
International Terms.
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Terms & Conditions
Effective January 1, 2008
WHOLESALE ONLY
Minimum Order - $100 for each & every order/shipment within the United States, Canada
or Puerto Rico. Orders under $100 will not be processed. All goods purchased must be
for resale either as loose pieces or components of finished jewelry or crafts.
Arizona residents must mail or fax us a copy of a valid Arizona State resale license
with first order.
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CONTACTING US
Phone & Fax - Toll free line answered between 8:00am - 5:00pm Mountain Standard Time,
Monday through Friday. Fax is on 24 hours a day. Please use a copy of the order form
in this catalog. We do not confirm receipt of fax orders.
Live Chat – Live Chat with customer service is available online between 8:00am - 5:00pm
Mountain Standard Time, Monday through Friday. To use, click the icon in the upper
right hand corner of all website pages.
E-mail & Web Shopping Cart - We download electronic orders throughout the day. To
protect our system from viruses, we do not open attachments. Please send your orders
as text. You will receive an e-mail confirmation of your order by the next day. If not,
your order was lost in cyberspace, please send it again!
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PLACING YOUR ORDER
By placing an order, you agree to all our Terms & Conditions.
Turnaround time - Orders must be placed before noon (M.S.T.) to be shipped the same
day. However, shipment turnaround time will depend on daily order volume and the
shipping method you choose. We prioritize shipments via UPS air services to expedite
delivery. Please note that same day service is not available for US Mail shipments
since pick-up is in the morning.
Critical items - If an item is crucial to your order, please let us know so we can
check for availability. Please also request a call back so the order does not ship
without "the one thing you really needed." Call backs may delay your order if we
cannot get in touch with you.
Availability - We can offer availability information at the time of your order. This
is the best information we have available based on inventory levels in our computer
system. However, there is no guarantee. Computer inventory levels can be inaccurate
due to product weight conversions and other factors.
Order additions - Order additions will only be accepted within one business day of your
original shipment. Additions must total at least $10. If your original order has already
been processed, the addition will be shipped and invoiced separately and you will be
responsible for the additional postage. Add-ons shipped separately will not be eligible
for $500 order free ground shipping.
Backorders - We will only backorder items when you specifically ask us to do so at the
time of your order. There is a $30 per item minimum on backorders and you are responsible
for shipping costs. Please specify the shipping and payment method you prefer when placing
a backorder. As an alternative, you can request to receive an email when an item is back
in stock through our automated stock arrival notification system. This program will not
reserve inventory for you, but will alert you once an item is available so you can place
an order.
Price Changes - We reserve the right to change prices without notice to correct pricing
errors, adjust for large gold/silver market price changes, or adjust for major currency
fluctuations on imported items.
Maximum Discount – We offer our maximum discount on orders over $2500. These orders
receive the best price break on all items, regardless of the individual quantities.
Bulk wire, chain, silver by the gram and 14kt solid gold items can be counted towards
your total but are not eligible for the additional discounts. You still must order in
standard pack sizes and you must request this discount before placing your order. Each
order must be over $2500 to qualify for the discount. Please contact customer service for
details. Please view our $2500 Discount Sheet (Excel).
Chain Policies - All chain footage is sold in minimum quantities of 12 inches unless
otherwise noted. However, we will use segments 7 inches or longer to fulfill your order
unless you specifically request larger pieces. On longer lengths, we cannot guarantee
continuous footage since all chain factories join segments when spooling. We will not
re-spool to check for factory segmenting.
Bulk Wire Policies – Minimum quantity for bulk wire is 1 ounce per stock number. Wire
orders are filled using pieces weighing at least .3 ounces. We cannot guarantee one
continuous length for the entire amount ordered. It is difficult to precisely weigh small
wire coils before making a cut from the larger coil; therefore, please expect plus or
minus 10% variance from the precise weight you request.
Cutting service – The first cut will cost 50 cents and each additional cut is 75 cents.
These fees cover the labor intensive process of coiling and weighing wire.
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HOLIDAYS
We close for major US holidays. We also close for approximately two weeks every year
from just before Christmas until the first business day in January. Please plan your
ordering accordingly.
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PAYMENT METHODS
Orders shipped prepaid by credit card or COD CASH ONLY. We do not accept personal checks.
Credit Cards - We proudly accept Visa & Mastercard. We must have the name that appears
on the card, the billing address, and the 3-digit "Security Code" number found on the
back of the card in order to process charges. International customers must meet
additional terms as described in the International Terms section.
We cannot legally store all credit card information; therefore, we will need to collect
some card details with every order. We will preauthorize credit cards before processing
your order. Preauthorization reserves adequate funds from your credit limit; but, the
card will not actually be charged until your order is processed for shipment. Declined
credit cards will delay your order since we will need to contact you to preauthorize
an alternate card.
* We reserve the right to request signature authorizations and photocopies of cards.
Collect On Delivery - COD payment is only available to established accounts and is
strictly at the discretion of Halstead Bead, Inc. COD shipments can be paid with money
orders or cashier’s checks only. No personal checks will be accepted and UPS will not
accept cash. We will only ship COD orders via Ground service to AZ, NM, NV & CA. COD
shipments to other states must go via an express UPS shipping method.
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SHIPPING
Heavy orders will be split into 70lb. packages. We will not ship packages over this
weight for the safety of our employees. Thank you for understanding.
We are NOT responsible for lost or damaged shipments. Once packages leave our building,
they are the responsibility of the shipping provider you choose. Reimbursement for lost
packages is at the discretion of the shipping company, we have no control over their
decisions. However, we will fully cooperate in providing them with any necessary
information. We cannot ship replacements for lost merchandise without payment according
to our normal terms.
Unclaimed or return-to-sender parcels will be assessed a 10% restocking fee, plus
shipping charges.
UPS – We recommend UPS for all shipments. Packages can be tracked immediately and the
company is quick in responding to rare instances of misdirected or lost parcels. UPS
does not require a signature on delivery unless the value is over $1,000 or you specify
otherwise.
**NEW** 2008 Shipping Credit Program – UPS shipping discounts are available on all
original orders over $500. The 2008 shipping program allows you to select any UPS
shipping method and receive the shipping discounts shown in the chart below. No
substitutions will be permitted with this offer and discounts will be applied only
to shipping, not merchandise. Backorders and add-ons do not qualify for free shipping
unless over $500. This offer expires on December 22, 2008.
UPS Ground $10
UPS Orange $12
UPS Blue $12
UPS Red $12
UPS International $12
UPS Commercial – If you are receiving goods in a commercial location that meets all
of the criteria below, you are eligible for a commercial UPS shipping discount; please
request commercial shipping when you place your order.
• An outdoor sign matching the package recipient’s business name
• Business hours posted on or near the door
• A receptionist or resale employee present to accept goods
• A location that is clearly not a home and is in a commercial area
If any of these requirements are not met UPS will most likely bill your package as
residential. Commercial designation is solely at the discretion of UPS.
Image provided by UPS
US Mail - Since there is no tracking on US Mail packages we strongly recommend that
you use UPS instead. Claims processing is extremely cumbersome. We reserve the right to
require a signature waiver document to send your package via US Mail. Mail is picked up
in the morning. Orders placed during the day will usually be shipped the following morning.
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RETURNS POLICY
We will always accept returns that meet the following requirements; otherwise, they will
be returned to sender:
• Goods must be returned within 30 calendar days of receipt.
• Goods must be accompanied by customer number, invoice number & date. A copy of the
invoice is very helpful.
• Goods must be in original condition. Used goods will not be accepted.
• Goods must be packed in a box or heavily padded mailer to protect the merchandise.
We do not accept goods damaged in return shipping. We will automatically reject any
returns received in regular envelopes. These returns are logged and will not be accepted
if they are mailed to us again in different packaging.
There will be no processing fee on returns for store credit that meet these terms. If you
request a refund instead, a 10% restocking fee or minimum $3 handling fee will be charged.
Return refunds will be credited to your credit card, or mailed to you by check if not paid
by credit card on original order.
Customer is responsible for return shipping charges. We will not send exchanges unless part
of a new $100 minimum order.
Please send returns that meet these criteria to the address below "Attn: Returns."
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PRODUCT VARIANCE
Please note that the following product variances are within normal manufacturing parameters.
You may return any items according to our Returns Policy; however, these conditions will not be
considered defects.
• Glass colors will vary from every nation of origin. Color hue as well as lightness
and darkness will vary within a range. The only exception is Swarovski crystal, which offers
extremely consistent color through time.
• Expect up to 5% breakage in shipments of Indian glass.
• Cast metal items will vary in weight and thickness by approximately 10%.
• Hole sizes of beads will vary plus or minus .2mm on small beads and .5mm on large beads
(8mm and larger).
• Tarnish and patina are naturally occurring by-products resulting from metals reactions
with the air. Many environmental factors contribute to the speed of these processes. Tarnish
can be removed with readily available metal cleaners.
• Gold Filled finish colors will vary due to the different finishing processes used by
manufacturers. Most items are near the industry standard "Hamilton" color; however, some
items will be more yellow, tawny or darker in hue.
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INTERNATIONAL ORDERS
All normal terms apply to International orders. However, there are also the following
additions. Please note that Canadian and Puerto Rican customers are not subject to additional
international terms.
$250 minimum order
Credit Cards - We must have a charge authorization on file with the cardholder’s signature
for every card you use. Please request an authorization form with your order or download
one online. We reserve the right to request photocopies of your card. We also reserve the
right to require payment via bank transfer for new accounts.
Bank Transfers – We accept payment via bank account transfer at no additional charge for
international orders over $1000. We will also accept transfers for smaller orders, but will
pass on the $10 bank processing fee. Orders will not ship until funds are received.
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METALS PRICING NOTE
All pricing in this catalog is based on a market of $650 gold and $12 silver. The market
prices of metals have risen significantly once again during this last year. We have raised
our base pricing accordingly. We may apply surcharges on sterling items if market prices
rise above $13.00. The website includes the most up to date pricing and surcharge information.
We reserve the right to adjust with the market without notice. We will not credit you for
pricing differences between the catalog and market rate pricing adjustments. If such a
pricing change should affect your demand for an item, you may return it according to our
Returns Policy.
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SERVICIO EN ESPANOL
Servicio en espanol esta disponible por e-mail o fax. Por favor envienos emails a
spanish@halsteadbead.com. Nuestras condiciones de venta estan disponibles
en espanol en nuestro sitio internet. Haga click en el enlace "Terminos y Condiciones"
en la pagina principal.
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CHILDREN’S JEWELRY WARNING
Please be aware that any cut or fire polished glass beads are likely to contain lead as
part of the glass formula. Crystal rhinestones and Swarovski crystal products also contain
lead. We strongly recommend that these items not be used in children's jewelry. Any
finished children's jewelry retailed in the state of California, via store or internet
sales, is prohibited by law from containing leaded components per Proposition 1681
effective September 1, 2007. See our website for further details on California state
law as well as detailed lead hazard information. All pewter items shown in this catalog
are lead free and comply with the highest lead standards for jewelry products. In general,
we discourage the use of small findings and beads for small children’s products due to
choking hazards if a piece of jewelry should break.
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