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Order Terms & Conditions
TERMS EFFECTIVE JANUARY 1, 2011
If you wish to place an International order, please view our
International Terms.
WHOLESALE ONLY
Minimum Order - $100 for each & every order/shipment of
jewelry supplies
within the United States, Canada or Puerto Rico. Orders under $100 will not be processed. All goods
purchased must be for resale either as loose pieces or components of finished jewelry or
crafts for adult use.
Arizona residents are required mail or fax us a copy of a valid Arizona State resale
license with first order. We request a resale license number from businesses in other states.
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CONTACTING US
Business Hours
8:00am – 5:00pm MST (AZ)
Monday through Friday
We answer phones, emails and Live Chat online during these business hours.
24 Hour Ordering Options
We can receive email, web shopping cart and fax orders 24 hours per day. When using these
methods please include an email or phone number where we can reach you during our standard
business hours in case we have any questions about your order. Please use a copy of the
order form in this catalog for faxes. We do not accept email attachments so please send
your order as text. You will receive an e-mail confirmation of your order during business
hours. If not, your order was lost in cyberspace, please send it again!
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PLACING YOUR ORDER
By placing an order, you agree to all our Terms & Conditions.
Turnaround time - Orders finalized before noon (M.S.T.) will almost always be shipped the
same day. However, shipment turnaround time will depend on daily order volume and the shipping
method you choose. We prioritize shipments via FedEx air services to expedite delivery. Please
note that same day service is not available for US Mail shipments since pick-up is in the morning.
If we cannot get in touch with you if we have a question about your order it will delay your
shipment. Please provide valid phone and email information with your orders!
Critical items - If an item is crucial to your order, please let us know so we can check for
availability. Please also request a call back so the order does not ship without "the one thing
you really needed." Call backs may delay your order if we cannot get in touch with you.
Availability - We can offer availability information at the time of your order. This is the best
information we have available based on inventory levels in our computer system. However, there
is no guarantee. Computer inventory levels can be inaccurate due to product weight conversions
and other factors.
Order additions - Order additions will only be accepted within one business day of your original
shipment. Additions must total at least $10. If your original order has already been processed,
the addition will be shipped and invoiced separately and you will be responsible for the additional
postage. Add-ons shipped separately will not be eligible for shipping discounts.
Backorders - We will only backorder items when you specifically ask us to do so at the time of
your order. There is a $30 per item minimum on backorders and you are responsible for shipping
costs. Please specify the shipping and payment method you prefer when placing a backorder. You
will be charged the market price on the date of shipment of your backordered merchandise. As an
alternative, you can request to receive an email when an item is back in stock through our
automated stock arrival notification system. This program will not reserve inventory for you,
but will alert you once an item is available so you can place an order.
Price Changes – Products made from gold or silver alloys are priced based on daily commodity
markets as described below under the sub-heading Market Based Pricing. We also reserve the right
to change prices without notice to correct errors, adjust for manufacturer price changes, or
adjust for currency fluctuations on imported items.
Maximum Discount – We offer our maximum discount on orders over $2500. These orders receive the
best price break on all items, regardless of the individual quantities. Bulk wire and footage
chain items can be counted towards your total but are not eligible for the additional discounts.
You still must order in standard pack sizes and you must request this discount before placing
your order. Each order must be over $2500 to qualify for the discount. Please contact customer
service for details. Please note that orders over $2500 are required to be shipped via an express
shipping method in order to be eligible for value insurance. This is a requirement from both
FedEx and our independent insurance carriers. The method options will depend on the exact value.
Chain Policies - All
jewelry chain
footage is sold in minimum quantities of 12 inches unless
otherwise noted. However, we will use segments 7 inches or longer to fulfill your order unless
you specifically request larger pieces. On longer lengths, we cannot guarantee continuous footage
since all chain factories join segments when spooling. We will not re-spool to check for factory
segmenting.
Bulk Jewelry Wire Policies
– Minimum quantity for bulk
jewelry wire
is half an ounce per stock number.
Wire orders are filled using pieces weighing at least .3 ounces. We cannot always guarantee one
continuous length for the entire amount ordered. It is difficult to precisely weigh small wire
coils before making a cut from the larger coil; therefore, please expect plus or minus 10%
variance from the precise weight you request.
Cutting service – The first cut will cost 50 cents and each additional cut is 75 cents. These
fees cover the labor intensive process of coiling and weighing wire.
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HOLIDAYS
We close for major US holidays. We also close for approximately two weeks every year from just
before Christmas until the first business day in January. Please plan your orders for
wholesale beads and
findings accordingly.
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PAYMENT METHODS
Orders shipped prepaid by credit card or COD CASH ONLY. We do not accept personal checks.
Credit/Debit Cards - We proudly accept Visa, Discover & Mastercard. We must have the name that appears
on the card, the billing address, and the 3-digit "Security Code" number found on the back of the
card in order to process charges.
We cannot legally store all credit/debit card information; therefore, we will need to collect some card
details with every order. Declined credit/debit cards will delay your order since we will need to contact
you for an alternate payment method prior to shipping.
* We reserve the right to request signature authorizations and/or photo ID for card charges.
Collect On Delivery- COD payment is only available to established accounts and is strictly at
the discretion of Halstead Bead, Inc. COD shipments can be paid with money orders or cashier’s
checks only. No personal checks will be accepted. We will only ship COD orders via Ground service
to AZ, NM, NV & CA. COD shipments to other states must go via an express FedEx shipping method.
There is a $10 COD fee in addition to shipping rates.
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SHIPPING
Heavy orders will be split into 70lb. packages. We will not ship packages over this weight for
the safety of our employees. Thank you for understanding.
Once packages leave our building, they are the responsibility of the shipping provider you choose.
Reimbursement for lost, damaged or late packages is at the discretion of the shipping company.
However, we fully insure all packages and will provide parcel insurers with necessary claim
information. We cannot ship replacements for lost merchandise without payment according to our
normal terms. If you request that a package be left on a doorstep without a signature you may
waive your declared value insurance coverage. Please arrange for delivery at a location with a
person present.
Unclaimed or return-to-sender parcels will be assessed a 10% restocking fee, plus shipping charges.
FedEx – We recommend FedEx for all shipments. Packages can be tracked immediately and the company
is quick in responding to rare instances of misdirected or lost parcels. FedEx requires signature
confirmation on most shipments valued over $500.
Flat Rate FedEx Ground Shipping – We charge flat rates for FedEx Ground shipments within the
Continental USA that are less than 10 pounds. Please check online for current quotes by zip code.
Shipments over 10 pounds will be charged the FedEx list rate instead of flat rates.
Ground transit time map provided by FedEx
Flat Rate FedEx Express Shipping – We also offer flat rates on 1-Day, 2-Day or 3-Day express
shipments within the Continental USA that are less than 3 pounds. Please check online for current
quotes by zip code. Shipments over 3 pounds will be charged the FedEx list rate instead of flat
rates. Express shipments are picked up at our building near 3:30pm MST. Please finalize your
order before noon for same day shipment.
US Mail - Since there is no tracking on US Mail packages we strongly recommend that you use FedEx
instead. Claims processing is extremely cumbersome. We reserve the right to require a signature
waiver document (
Mail Shipment Consent Form)
to send your package via US Mail. Mail is picked up in the morning. Orders placed
during the day will usually be shipped the following morning. Due to value insurance, FedEx is
almost always less expensive than USPS Priority.
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RETURNS POLICY
We will accept returns that meet the following requirements; otherwise, they will be returned to sender:
• Goods must be returned within 30 calendar days of receipt.
• Goods must be accompanied by customer number, invoice number & date. A copy of the invoice is very helpful.
• Goods must be in original condition. Used goods will not be accepted.
• Goods must be well packed in a box or heavily padded mailer to protect the merchandise. We do not accept goods damaged in return shipping. We will automatically reject any returns received in regular envelopes. These returns are logged and will not be accepted if they are mailed to us again in different packaging.
• Precious metal items will be credited for the invoiced price regardless of market pricing when the return is received.
• We do not accept returns on books, DVDs, metal stamps and a few other jewelry tools that have notes in the descriptions.
There will be no processing fee on returns for credit that meet these terms. Return refunds will be credited to your credit card, or mailed to you by check if not paid by credit card on original order.
Customer is responsible for return shipping charges. We will not send exchanges unless part of a new $100 minimum order.
Please send returns that meet these criteria to the address below “Attn: Returns.”
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PRODUCT VARIANCE
Please note that the following product variances are within normal manufacturing parameters.
You may return any items according to our Returns Policy; however, these conditions will not
be considered defects.
• Glass colors will vary from every nation of origin. Color hue as well as lightness and darkness will vary within a range. The only exception is
Swarovski crystal, which offers extremely consistent color through time.
• Expect up to 5% breakage in shipments of Indian & Chinese glass.
• Cast metal items will vary in weight and thickness by approximately 10%.
• Hole sizes of beads will vary plus or minus .2mm on small beads and .5mm on large beads (8mm and larger).
• Tarnish and patina are naturally occurring by-products resulting from metals reactions with the air. Many environmental factors contribute to the speed of these processes. Tarnish can be removed with readily available metal cleaners.
•
Gold Filled finish colors will vary due to the different finishing processes used by manufacturers. Most items are near the industry standard “Hamilton” color; however, some items will be more yellow, tawny or darker in hue.
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INTERNATIONAL ORDERS
All normal terms apply to International orders. However, there are also the following additions.
$250 minimum order. Please note that Canadian and Puerto Rican customers are not subject to
additional minimum order amount.
All international customers including Canada and Puerto Rico are responsible for the applicable
importing duties, VAT, brokerage fees & taxes in their home countries. We recommend that customers
consult with FedEx or a local customs broker prior to placing a first order. Customs will not
allow you to refuse payment after items have cleared, even if you decide to return goods.
Credit Cards - We accept foreign Visa & Mastercard payments. We reserve the right to request a
charge authorization form and copies of your credit card. We also reserve the right to require
payment via bank transfer for new accounts.
Bank Transfers – We accept payment via bank account transfer at no additional charge for
international orders over $1000. We will also accept transfers for smaller orders, but will pass
on the $30 bank processing fee. Orders will not ship until funds are received.
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MARKET BASED METALS PRICING
Due to market volatility in gold and silver costs we use daily market based pricing for all
precious metal merchandise. Prices published as a reference in the catalog are based on a
$1300
gold market and $22.00 silver market. These market prices were accurate when we finalized edits
last October. Please note that metals have been extremely volatile in recent years. Silver
fluctuated between $15 and $30 per ounce in 2010. It is difficult to predict what to expect in
2011. The website is updated with current pricing each day and is your best pricing reference.
The price we use is the
prior business date's London PM Fix Price. You can view a running history
of daily fix prices at
http://www.kitco.com/gold.londonfix.html.
Due to time differences and the fact that we can only update system pricing during off-hours
we will update prices each business day at approximately 5p.m. MST. Those prices will be valid
on orders placed from that moment until the next business day at 5p.m. when prices are
updated again.
Sales order pricing is effective on the business day the order is submitted into our internal
system. If you have been working on a shopping cart order for several days or more, the prices
will update when you confirm on the order review page with current pricing for your review prior
to submitting the order. Please note that Customer Service only has access to current pricing.
Current increment lists are available by request.
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SERVICIO EN ESPANOL
Servicio en espanol esta disponible por e-mail o fax. Por favor envienos emails a
spanish@halsteadbead.com. Nuestras condiciones de venta estan disponibles en espanol en nuestro
sitio internet. Haga click en el enlace “Terminos y Condiciones” en la pagina principal.
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Children's Jewelry Statement & Prop 65 Warning
Components in this catalog and on our website are not intended for use in jewelry or craft
products for children under the age of 12. Raw materials used in our collections may contain
varying small amounts of lead and should not be included in children's goods without further
testing. Sterling silver is the only materials we carry that is exempt from federal lead testing
requirements for children's goods. Moreover, jewelry components may also present choking hazards
to very small children under the age of 6 and are particularly inappropriate in products for
that age group.
Please note that at press date California and Illinois have more restrictive lead laws than the
federal limits that apply to finished jewelry sold in those states. We have marked material
categories with the California classifications for adult jewelry. Please see California State
laws for complete details.
Clients who choose to use our goods for children's products against our advice are solely
responsible for adherence to state and federal laws on testing, disclosure and product labeling.
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Anti-Tarnish Treatment and Oxidizing Silver
In this printed catalog, we have marked sterling silver items that are known to be treated with
anti-tarnish spray, dip, or e-coating. Most of these treatments are temporary and will have
various efficacies depending on storage conditions, time since production, climate and air
particulates in your area. These items are NOT guaranteed to resist tarnish for any amount of
time. However, treated items will be resistant to after-market oxidation with liver of sulfur
or other methods. We do not recommend attempting to oxidize these items. They may resist oxidation
all together or yield poor, splotchy results.
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