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Order Terms & Conditions
TERMS EFFECTIVE JANUARY 1, 2010
If you wish to place an International order, please view our
International Terms.
WHOLESALE ONLY
Minimum Order - $100 for each & every order/shipment within the United States, Canada or Puerto
Rico. Orders under $100 will not be processed. All goods purchased must be for resale either as
loose pieces or components of finished jewelry or crafts for adult use.
Arizona residents are required mail or fax us a copy of a valid Arizona State resale license
with first order. We request a resale license number from businesses in other states.
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CONTACTING US
Business Hours
8:00am – 5:00pm MST (AZ)
Monday through Friday
We answer phones, emails and Live Chat online during these business hours.
24 Hour Ordering Options
We can receive email, web shopping cart and fax orders 24 hours per day. When using these methods
please include an email or phone number where we can reach you during our standard business hours
in case we have any questions about your order. Please use a copy of the order form in this
catalog for faxes. We do not accept email attachments so please send your order as text. You
will receive an e-mail confirmation of your order during business hours. If not, your order was
lost in cyberspace, please send it again!
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PLACING YOUR ORDER
By placing an order, you agree to all our Terms & Conditions.
Turnaround time - Orders placed before noon (M.S.T.) will almost always be shipped the same day.
However, shipment turnaround time will depend on daily order volume and the shipping method you
choose. We prioritize shipments via UPS air services to expedite delivery. Please note that same
day service is not available for US Mail shipments since pick-up is in the morning. If we cannot
get in touch with you if we have a question about your order it will delay your shipment. Please
provide valid phone and email information with your orders!
Critical items - If an item is crucial to your order, please let us know so we can check for
availability. Please also request a call back so the order does not ship without "the one thing
you really needed." Call backs may delay your order if we cannot get in touch with you.
Availability - We can offer availability information at the time of your order. This is the
best information we have available based on inventory levels in our computer system. However,
there is no guarantee. Computer inventory levels can be inaccurate due to product weight
conversions and other factors.
Order additions - Order additions will only be accepted within one business day of your original
shipment. Additions must total at least $10. If your original order has already been processed,
the addition will be shipped and invoiced separately and you will be responsible for the
additional postage. Add-ons shipped separately will not be eligible for shipping discounts.
Backorders - We will only backorder items when you specifically ask us to do so at the time of
your order. There is a $30 per item minimum on backorders and you are responsible for shipping
costs. Please specify the shipping and payment method you prefer when placing a backorder. You
will be charged the market price on the date of shipment of your backordered merchandise. As an
alternative, you can request to receive an email when an item is back in stock through our
automated stock arrival notification system. This program will not reserve inventory for you,
but will alert you once an item is available so you can place an order.
Price Changes – Products made from gold or silver alloys are priced based on daily commodity
markets as described below under the sub-heading Market Based Pricing. We reserve the right to
change prices without notice to correct errors, adjust for manufacturer price changes, or adjust
for currency fluctuations on imported items.
Maximum Discount – We offer our maximum discount on orders over $2500. These orders receive the
best price break on all items, regardless of the individual quantities. Bulk wire, chain, silver
by the gram and 14kt solid gold items can be counted towards your total but are not eligible for
the additional discounts. You still must order in standard pack sizes and you must request this
discount before placing your order. Each order must be over $2500 to qualify for the discount.
Please contact customer service for details.
Chain Policies - All chain footage is sold in minimum quantities of 12 inches unless otherwise
noted. However, we will use segments 7 inches or longer to fulfill your order unless you
specifically request larger pieces. On longer lengths, we cannot guarantee continuous footage
since all chain factories join segments when spooling. We will not re-spool to check for factory
segmenting.
Bulk Wire Policies – Minimum quantity for bulk wire is 1 ounce per stock number. Wire orders are
filled using pieces weighing at least .3 ounces. We cannot always guarantee one continuous length
for the entire amount ordered. It is difficult to precisely weigh small wire coils before making
a cut from the larger coil; therefore, please expect plus or minus 10% variance from the precise
weight you request.
Cutting service – The first cut will cost 50 cents and each additional cut is 75 cents. These
fees cover the labor intensive process of coiling and weighing wire.
HOLIDAYS
We close for major US holidays. We also close for approximately two weeks every year from just
before Christmas until the first business day in January. Please plan your ordering accordingly.
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PAYMENT METHODS
Orders shipped prepaid by credit card or COD CASH ONLY. We do not accept personal checks.
Credit Cards - We proudly accept Visa, Discover & Mastercard. We must have the name that appears
on the card, the billing address, and the 3-digit "Security Code" number found on the back of
the card in order to process charges.
We cannot legally store all credit card information; therefore, we will need to collect some card
details with every order. We will preauthorize credit cards before processing your order.
Preauthorization reserves adequate funds from your credit limit; but, the card will not actually
be charged until your order is processed for shipment. Declined credit cards will delay your order
since we will need to contact you to preauthorize an alternate card.
* We reserve the right to request signature authorizations for credit card charges.
Collect On Delivery- COD payment is only available to established accounts and is strictly at the
discretion of Halstead Bead, Inc. COD shipments can be paid with money orders or cashier’s checks
only. No personal checks will be accepted and UPS will not accept cash. We will only ship COD
orders via Ground service to AZ, NM, NV & CA. COD shipments to other states must go via an express
UPS shipping method.
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SHIPPING
Heavy orders will be split into 70lb. packages. We will not ship packages over this weight for
the safety of our employees. Thank you for understanding.
We are NOT responsible for lost or damaged shipments. Once packages leave our building, they are
the responsibility of the shipping provider you choose. Reimbursement for lost packages is at the
discretion of the shipping company, we have no control over their decisions. However, we will
fully cooperate in providing them with any necessary information. We cannot ship replacements
for lost merchandise without payment according to our normal terms.
Unclaimed or return-to-sender parcels will be assessed a 10% restocking fee, plus shipping
charges.
UPS – We recommend UPS for all shipments. Packages can be tracked immediately and the company
is quick in responding to rare instances of misdirected or lost parcels. UPS requires signature
confirmation on shipments valued over $1,000.
Image provided by UPS
Flat Rate UPS Ground Shipping – We charge flat rates for UPS Ground shipments within the
Continental USA that are less than 10 pounds. The current flat rate chart is shown below but
is subject to change. Please check online for most accurate information. COD is an additional
$10. The first kilo of glass beads is included in flat rate shipping and additional kilos add
$.75 each to the flat rate. Shipments over 10 pounds will be charged the UPS list rate instead
of flat rates.
| West Zone |
Central Zone |
East Zone |
Arizona
California
Colorado
Idaho
New Mexico
Nevada
Utah
Wyoming
|
Arkansas
Illinois
Iowa
Kansas
Louisiana
Mississippi
Missouri
Minnesota
Montana
Nebraska
North Dakota
Oklahoma
Oregon
South Dakota
Texas
Washington
Wisconsin
|
Alabama
Connecticut
Delaware
Florida
Georgia
Indiana
Kentucky
Maine
Maryland
Massachusetts
Michigan
New Hampshire
New Jersey
New York
North Carolina
Ohio
Pennsylvania
Rhode Island
South Carolina
Tennessee
Vermont
Virginia
West Virginia
|
|
| Sales Amount |
West Zone
UPS Ground |
Central Zone
UPS Ground |
East Zone
UPS Ground |
| $0 - $500 |
$7.75 |
$7.85 |
$7.95 |
| $500 + |
$4.50 |
$5.00 |
$5.50 |
|
UPS Commercial – If you are receiving goods in a commercial location that meets all of the
criteria below, you are eligible for a commercial UPS shipping discount; please request commercial
shipping when you place your order.
• An outdoor sign matching the package recipient’s business name
• Business hours posted on or near the door
• A receptionist or resale employee present to accept goods
• A location that is clearly not a home and is in a commercial area
If any of these requirements are not met UPS will most likely bill your package as residential.
Commercial designation is solely at the discretion of UPS.
US Mail - Since there is no tracking on US Mail packages we strongly recommend that you use UPS
instead. Claims processing is extremely cumbersome. We reserve the right to require a signature
waiver document (
USPS Mail Shipment
Consent Form) to send your package via US Mail. Mail is picked up in the morning. Orders
placed during the day will usually be shipped the following morning.
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RETURNS POLICY
We will always accept returns that meet the following requirements; otherwise, they will be
returned to sender:
• Goods must be returned within 30 calendar days of receipt.
• Goods must be accompanied by customer number, invoice number & date. A copy of the invoice
is very helpful.
• Goods must be in original condition. Used goods will not be accepted.
• Goods must be packed in a box or heavily padded mailer to protect the merchandise. We do
not accept goods damaged in return shipping. We will automatically reject any returns received
in regular envelopes. These returns are logged and will not be accepted if they are mailed to
us again in different packaging.
• Precious metal items will be credited for the invoiced price regardless of market pricing
when the return is received.
There will be no processing fee on returns for store credit that meet these terms. If you request
a refund instead, a 10% restocking fee or minimum $3 handling fee will be charged. Return refunds
will be credited to your credit card, or mailed to you by check if not paid by credit card on
original order.
Customer is responsible for return shipping charges. We will not send exchanges unless part of a
new $100 minimum order.
Please send returns that meet these criteria to the address below “Attn: Returns.”
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PRODUCT VARIANCE
Please note that the following product variances are within normal manufacturing parameters.
You may return any items according to our Returns Policy; however, these conditions will not be
considered defects.
• Glass colors will vary from every nation of origin. Color hue as well as lightness and
darkness will vary within a range. The only exception is Swarovski crystal, which offers extremely
consistent color through time.
• Expect up to 5% breakage in shipments of Indian & Chinese glass.
• Cast metal items will vary in weight and thickness by approximately 10%.
• Hole sizes of beads will vary plus or minus .2mm on small beads and .5mm on large beads
(8mm and larger).
• Tarnish and patina are naturally occurring by-products resulting from metals reactions
with the air. Many environmental factors contribute to the speed of these processes. Tarnish
can be removed with readily available metal cleaners.
• Gold Filled finish colors will vary due to the different finishing processes used by
manufacturers. Most items are near the industry standard “Hamilton” color; however, some items
will be more yellow, tawny or darker in hue.
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INTERNATIONAL ORDERS
All normal terms apply to International orders. However, there are also the following additions.
Please note that Canadian and Puerto Rican customers are not subject to additional international
terms.
$250 minimum order
All international customers are responsible for the applicable importing duties, brokerage fees
& taxes in their home countries. We recommend that customers consult with UPS or a local
customs broker prior to placing a first order.
Credit Cards - We accept foreign Visa & Mastercard payments. We reserve the right to request a
charge authorization form and copies of your credit card. We also reserve the right to require
payment via bank transfer for new accounts.
Bank Transfers – We accept payment via bank account transfer at no additional charge for
international orders over $1000. We will also accept transfers for smaller orders, but will
pass on the $30 bank processing fee. Orders will not ship until funds are received.
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MARKET BASED METALS PRICING
Due to market volatility in gold and silver costs we use daily market based pricing for all
precious metal merchandise. Prices published in the catalog are based on a $900 gold market
and $13.00 silver market. The website is updated with current pricing each day. Please note
that metals have been extremely volatile in recent years. Silver fluctuated between $10 and
$18 per ounce in 2009. It is difficult to predict what to expect in 2010.
The price we use is the prior business date's London PM Fix Price. You can view a running
history of daily fix prices at
http://www.kitco.com/gold.londonfix.html.
Due to time differences and the fact that we can only update system pricing during off-hours we will
update prices each business day at approximately 5p.m. MST. Those prices will be valid on orders
placed from that moment until the next business day at 5p.m. when prices are updated again.
Sales order pricing is effective on the business day the order is submitted into our internal s
ystem. If you have been working on a shopping cart order for several days or more, the prices
will update when you confirm on the order review page with current pricing for your review prior
to submitting the order. We will freeze prices on discontinued items based on the last receipt
cost. Please note that Customer Service only has access to current pricing. Current increment
lists are available by request.
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SERVICIO EN ESPANOL
Servicio en espanol esta disponible por e-mail o fax. Por favor envienos emails a
spanish@halsteadbead.com. Nuestras condiciones de venta estan disponibles en espanol en nuestro
sitio internet. Haga click en el enlace “Terminos y Condiciones” en la pagina principal.
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Children's Jewelry Statement & Prop 65 Warning
Components in this catalog and on our website are not intended for use in jewelry or craft
products for children under the age of 12. Raw materials used in our collections may contain
varying small amounts of lead and should not be included in children's goods without further
testing. Sterling silver & 14kt solid gold are the only materials we carry that are exempt from
federal lead testing requirements for children's goods. Moreover, jewelry components may also
present choking hazards to very small children under the age of 6 and are particularly
inappropriate in products for that age group.
Please note that at press date California and Illinois have more restrictive lead laws than
the federal limits that apply to finished jewelry sold in those states. We have marked material
categories with the California classifications for adult jewelry. Please see California State
laws for complete details.
Clients who choose to use our goods for children's products against our advice are solely
responsible for adherence to state and federal laws on testing, disclosure and product
labeling.
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Anti-Tarnish Treatment and Oxidizing Silver
In this printed catalog, we have marked sterling silver items that are known to be treated
with anti-tarnish spray, dip, or e-coating. Most of these treatments are temporary and will
have various efficacies depending on storage conditions, time since production, climate and
air particulates in your area. These items are NOT guaranteed to resist tarnish for any amount
of time. However, treated items will be resistant to after-market oxidation with liver of sulfur
or other methods. We do not recommend attempting to oxidize these items. They may resist
oxidation all together or yield poor, splotchy results.
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