SHIPPING COSTS – We are a wholesale supplier. The rate of annual shipping fee increases is rapidly outpacing inflation and most other operating costs. "Free shipping" is never really free. We do not offer free shipping because we do not want to inflate our prices 10% to account for the additional expense of outbound freight. Instead, we pass on our best possible negotiated shipping rates and insurance fees so that businesses can choose the carriers they prefer while still accurately tracking inventory and freight expenses. Or, you are welcome to give us your shipping number so you can book shipping and insurance expenses directly on your account. We only offer free or discounted shipping options on select orders one time per year during the week of Thanksgiving.
INSURANCE & RESHIPMENT - Once packages leave our building, they are the responsibility of the shipping provider you choose. However, we fully insure all packages via third party insurance and will handle any loss or damage claims. We cannot ship replacements for lost merchandise without payment according to our normal terms.
CUT-OFF TIMES – Fedex & UPS orders received and finalized before noon MST will usually ship the same day. USPS orders received before 9am will usually ship the same day, but it is not guaranteed because USPS pick-up times vary significantly. Mondays following holiday weekends and Mondays during the months October-December are high volume days so cut off time may be earlier. Get urgent orders in first thing in the morning or please order Tuesday-Friday!
Order filling and shipping transit times do not include weekends and holidays.
Unclaimed or return-to-sender parcels will be assessed a 10% restocking fee, plus shipping charges.
Heavy orders will be split into 70lb. packages. We will not ship packages over this weight for the safety of our employees. Thank you for understanding.
FedEx and UPS charge a fee for address corrections in transit. If you enter a typo on your cart order you will be responsible for any assessed address correction fee.
SHIPPING PRICE OPTIONS – Please note that shipping costs vary based on package weight, size, zip code and value so you may see different rates from order to order. In general, USPS priority mail is the best option for low value packages under 2lbs but it quickly becomes more expensive as weight and value increase. USPS has limited tracking and delivery time guarantees so it is not recommended for urgent shipments or higher value packages. FedEx or UPS are your best choices for all higher value shipments and packages over 2lbs. Tracking and delivery guarantees are excellent. Canadian & Puerto Rican customers are best served by USPS but all other international shipments must ship via FedEx or UPS.
Carriers now charge "dimensional weight" based on package size on both ground and express services. Dimensional weight applies on packages that are larger than a shoe box, approximately. It is mostly an issue for Y series packaging and X series tool orders.
SIGNATURE REQUIREMENTS – If you request that a package be left on a doorstep without a signature you may waive your declared value insurance coverage. Please arrange for delivery at a location with a person present. Signatures are mandatory for packages valued over $1,000.
FedEx, UPS and USPS have varying policies and procedures for when they require a signature for delivery and when they do not. However, it is important to note that both carriers ultimately give final discretion to your specific delivery driver regardless of whether you have paid for a signature/no signature designation. This discretion is the policy of the carriers and we do not have influence over their procedures.