2D2016

from S (4 months ago)

I was very excited to see these chains in person and at first glance they looked great. They are very sleek looking and hold a nice natural curve. However, they are not durable and fall apart instantly. My first customer to buy one called me the same evening to exchange it for something more comfortable and durable, as the links break with normal wear and tear (not excessive or rough wear) and poke into the skin. I wore one myself and noticed this problem immediately. I am past my return window but am still hoping to return all 3 lengths I ordered, as I cannot sell them or do anything with them. Perhaps with a thicker gauge woven wire, they might be more durable. Normally I love and trust the quality of all my Halstead products. I'll have to pass on these ones for now and go back to my tried and true favorites. ***** Halstead Customer Review *****. Thank you for your review and we apologize for the frustration that these chains have caused you and your customers. Unfortunately, we've had a bad batch of this chain in the past, so we're not sure if this is what happened in this case. We were unable to locate you in our system with the information that you gave us. Is there any way you can contact our Customer Service Team? We would be happy to see what options might be available to you. You can reach our service team at (800) 528-0535. You’re welcome to email as well at Service@halsteadbead.com. Thank you!