S318073

from Kris (2 months ago)

I agree with the previous reviewer. I love Halstead and their products but the backs of these posts are extremely tight. I just created 5 pair f earrings for a wedding and my fingers are raw from pulling the backs off and trying to get them back on. Unfortunately, I ordered 100 of these:( I can sort through them and find a decent one....but 75% of these are way too tight. I'm sure I'll also receive customer complaints. .****** Customer Service Response ****** Hi Kris. Thank you for leaving us a review. We've had a defective batch in the past with this item and thought it was resolved but it sounds like you've received another one. We will Quality Check the next batch, but in the meantime, please contact the Customer service Team so that we can resolve this issue. Thanks again for leaving your comment!

from Barb (one year ago)

I have had numerous customers complain that the clutch backs on these earrings are too tight - they have trouble getting the clutch backs on and off. I have used round nose pliers to open the clutches up a bit to make them easier to get on and off but have found it easier to just replace the clutches. I have ordered S3514 as replacement clutches but have found them to be unacceptable. I am ordering replacement clutches from a different company. I am usually pleased by Halstead Beads quality and prices but am not satisfied with this product.***** Customer Service Response***** Hi Barb. First of all thanks for your review, customer feedback is very important to us. We sell 100's of these a month and this is the first we've heard about this defect. We are almost positive that we have received a bad batch, but to be certain we are going to quality check the next round. That way, if they are defective, we can address a potential problem immediately. Thank you for alerting us about this issue!

from Tex (2 years ago)

These are so quick and easy to use! it saves so much time and labor. I like them and will continue to use them.