We will always accept returns that meet the following requirements; otherwise, they will be returned to sender:
- Goods must be returned within 30 calendar days of receipt.
- Goods must be accompanied by customer number, invoice number & date. A copy of the invoice is very helpful.
- Goods must be in sorted & in original condition. Used goods will not be accepted. We will not sort and identify mixed bags of stock.
- Goods must be safely packed in a box or heavily padded mailer to protect the merchandise. We do not accept goods damaged in return shipping. We will automatically reject any returns received in regular envelopes. These returns are logged and will not be accepted if they are mailed to us again in different packaging.
- Some products may not be returned. These items have notations and include some tools.
- Precious metal items will be credited for the invoiced price regardless of market pricing when the return is received.
- There will be no processing fee on returns that meet these terms.
- House account credits unclaimed for 24 months after issue date will expire. Please use your credit promptly.
- Customer is responsible for return shipping charges.
Returns will be processed and credited within 5 business days of receipt. Please send returns that meet these criteria to:
6650 Intercal Way
Prescott, AZ 86301